Members' Area

ATAM celebró su Junta General anual el pasado jueves 27 de mayo en el auditorio de Telefónica. En un año marcado por la pandemia de la COVID-19, la Asociación puso de manifiesto la relevancia y la capacidad de reacción como sistema privado de apoyo para las familias que conviven con situaciones de discapacidad y dependencia.

Así lo destacaron los intervinientes en una Junta General que, por segundo año consecutivo, ha tenido que celebrarse virtualmente a causa de las limitaciones existentes por motivo de la pandemia.

Ésta ha sido la primera vez que la nueva presidenta de ATAM, Raquel Fernández, realizó la apertura de la Junta, en la que intervinieron también el vicepresidente de la asociación, Fernando Medrano y el consejero Ángel López junto al Director General, Ignacio Aizpún.

Durante el desarrollo del acto quedó de manifiesto el peso de las actuaciones llevadas a cabo por ATAM como uno de los pilares del sistema de protección social de los trabajadores de Telefónica. Durante el pasado ejercicio fue especialmente importante el rápido ajuste realizado por la organización para dar respuesta y ofrecer soluciones a los socios de ATAM en unos meses extremadamente complejos, con confinamiento y donde el flujo de trabajo ha tenido que adaptarse rápidamente al modo del teletrabajo.

Especial mención merecen los profesionales de Equipo Clínico que recuperaron sus consultas presenciales en tiempo récord y ayudaron a un número importante de usuarios a paliar los efectos del confinamiento haciendo un uso intensivo de la modalidad de teleconsulta.

Por su parte, el Director General de ATAM, además de compartir las cifras y analizar la evolución del ejercicio 2020, quiso reflexionar sobre el impacto que los avances tecnológicos están teniendo en la sociedad y, especialmente, en el cuidado de la salud y la promoción de la autonomía de las personas más vulnerables.

El acto concluyó con las palabras de la presidenta de ATAM agradeciendo el compromiso y en reconocimiento a la labor tanto profesional como personal de los trabajadores de la institución.


Resumen Junta 2021

From 15 April, the ATAM Clinical Team will run a Campaign to assess the after-effects of Covid-19. All ATAM members, as well as their spouses, children and parents will be able to benefit from these completely free consultations and share their doubts and concerns about their health in person or by video consultation throughout 2021.

This campaign arises from the need to respond to the concerns of our members affected by the after-effects of this disease or whose physical or mental health is affected due to the current health situation.

Specialists in neurology, psychology, psychiatry, physical medicine, and rehabilitation, as well as the family doctor, will evaluate the extent of these sequelae and help you to overcome the conditions derived from having suffered from this disease.

Consult us with any questions you may have. Call us on 91 709 80 91 to book your appointment or write to

TBSC BARCELONA PRODUCCIONES, a company integrated with the Telefónica Group, joins the group of companies subscribing to the collaboration agreement with ATAM.

ATAM continues to incorporate new families. On this occasion, TBSC BARCELONA PRODUCCIONES joins the companies subscribed to the collaboration agreement with ATAM.

TBSC BARCELONA PRODUCCIONES is a company integrated with the Telefónica Group whose task is the organization, production, distribution, broadcasting, and exhibition of sporting and news events.

With the signing of this agreement, from 1 July 2020, ATAM recognizes the status of member to all the employees of this organization, who will be able to benefit from the different services and aid programs offered by the Association by paying the corresponding fee.

With this incorporation, there are now 39 companies that have joined to form part of the ATAM initiative, a mutual support organization.

Raquel Fernández León has been appointed the new ATAM president. The appointment was made effective on 21 July at the last meeting of the Governing Council of ATAM, the highest governing body of this entity.

Raquel Fernández took over with the excitement that means the new challenge of the presidency of ATAM, to continue working to become the best protection system for Telefónica’s families in the event of any eventuality related to disability and dependency. 

Raquel Fernández León holds a degree in Psychology from the Universidad Pontificia de Comillas and a postgraduate degree in People Management and Development from Esade. She joined Telefónica in 1999 in the Human Resources Area, assuming different positions of responsibility in the Training, Recruitment, and Development Areas. In 2018, she took over the Organization, Planning, and Compensation Department, and, subsequently, in January 2020, she was appointed Director of People, becoming a member of the Management Committee of Telefónica Spain.

Since 2016, Raquel is also responsible for designing a diversity management strategy and implementing a culture of inclusion in the organization that drives the great transformation that Telefónica is carrying out.

From ATAM, we sincerely welcome her and are convinced that Raquel Fernández’s knowledge and professionalism will be a key factor both in the operation and development of future ATAM initiatives.

Organized by ATAM, the fourth edition of Futuro Singular was held on 24 October at the Telefónica headquarters under the title “The phenomenon of complexity in health and disability.

On this occasion, it was held at the Telefónica headquarters in Madrid. More than 500 professionals from the world of science, academia, the health industry, and the technology sector attended the event.

Singular Future has been evolving and growing with each edition. This year, it has brought together some of the world’s leading experts in fields such as Neuroscience, Biology, Biomedical Engineering, and Management.

We live in a time in which technology is evolving almost daily. However, its implications for human life and our health or social organizations often go unnoticed. Futuro Singular aims to encourage participants to reflect on how technological advances can have a humanistic application and help to improve the lives of the most vulnerable people: people with disabilities, the chronically ill, and dependent people. This year’s experts have helped us to understand a little better the impact of technology on people’s health.

María Luz de los Mártires Almingol, General Director of Information Systems and Health Equipment of the Madrid Health Service, made the institutional opening of the event. Next, Ignacio Aizpún, Director General of ATAM, highlighted in his speech “Human Organizations for a Complex World” the need to understand what human life means from the perspective of thermodynamics and the mathematical models associated with complexity, probability, and non-linearity.

The following panel was “The Reality of the Complex Organism”, which Dr. Lola Morón moderated. She interviewed Dr. Jorge Trainini and Dr. Marta Bertolaso.

Dr. Trainini, a pioneer of complexity-based medicine, advocated recovering the more humanistic dimension of the medical profession, overcoming the fragmentation caused by the high degree of specialization in modern medicine.

For her part, Marta Bertolaso, professor at the Biomedical Campus in Rome, presented the possibility of better understanding certain pathologies such as cancer by the functioning of complex biological organisms.

Singular Future 2019

After the break, it was the turn of Dr. Jorge Sepulcre, a researcher at Harvard Medical School. In his talk entitled “From the neuron to the human connectome,” he presented his research on network theory to achieve a systemic understanding of the human connectome. The aim is to achieve an integral mapping of the brain to obtain data on the organization of its structural connections and the conformation of functional dynamics.

Later, it was the turn of Héctor Díez, director of Digital Transformation at ATAM, David Prieto, director of the Chair of Big Data at UCAM, and Alejandro García, neurobiologist in charge of clinical innovation projects at ATAM. They were responsible for presenting the ViveLibre technological platform. Through a combination of technologies that include Big Data, artificial intelligence, and the Internet of Things, the platform will become a cognitive system capable of producing knowledge to improve the health and autonomy of people with disabilities, dependent elderly people, and the chronically ill.

The last interview of the day was with Austrian management guru Fredmund Malik, conducted by Kirstie McAllum. During the talk, he explained the scientific foundations of a management model for social organizations that is necessary for the complex world and environment in which we live.

Registration is now open to attend the ‘1st Congress on the right to personal autonomy. Physical and organic disability, ageing and chronicity’ organized by the Spanish Confederation of People with Physical and Organic Disabilities (COCEMFE), in collaboration with COCEMFE Catalunya, to be held in Barcelona on 21 and 22 October.

During these two days, personal autonomy will be focused on four main areas of work:

– The guarantee of rights throughout the life cycle.

– Technology to improve quality of life, empowerment, and participation.

– The city as a space for coexistence.

– Collective data as a tool for social transformation.

Given the scientific and social importance of the program, this Congress will be the starting point for a new stage in the right to personal autonomy. We invite you to attend!

Register here!

The Madrid Health Service and ATAM have signed a collaboration agreement for the Epsilon scientific project, an international project based on Big Data and artificial intelligence applied to the diagnosis and prevention of the state of health of people with disabilities, elderly dependents, and the chronically ill.

Within the set of initiatives developed by the ATAM team in recent years, the “Epsilon Project” stands out, an international project based on the processing of massive data and artificial intelligence applied to the diagnosis and prevention of the state of health of people with disabilities, elderly dependents, and chronically ill people.

This project has a collaborative ecosystem made up of top-level scientific, technological, and social entities, which have just been joined by the Department of Health of the Community of Madrid through the signing of a collaboration agreement that will allow the analysis of data from the Primary Care Service and the study of information, duly anonymized, from the clinical records of the Madrid Health Service. Thanks to the analysis of this data, progress can be made in early detection. A key factor in the evolution and treatment of diseases, disability, and dependence besides improving the quality of life.

The signing of this agreement is undoubtedly a turning point in the project. Through the collaboration between the two entities over the next four years, the aim is to obtain information that will improve decision-making for the determination of plans and policies for action in health matters and the sustainable development of the public health system.

This collaboration falls within the framework of ATAM’s work as a social organization in the digital world: To promote health and personal autonomy through Big Data and artificial intelligence.

ATAM’s Clinical Team carries out a dependency prevention campaign through a comprehensive and multidisciplinary assessment aimed at detecting risks associated with the development of any nature of disability in the elderly.

This campaign aims to detect early treatable, undiagnosed, or previously untreated problems in people over 60 who do not have special needs. It aims to enable the same person to redirect their evolution by acquiring healthier lifestyle habits. In short, the goal is to guide towards actions that can be carried out by the person, as the director of their health, and, in this way, promote their autonomy.

The campaign has been running for almost six years now and is constantly tested to provide more and more value for our users. At present, the approach of this service is being enriched with the incorporation of new approaches such as the assessment of frailty.

Parents of ATAM members can already benefit from this campaign to prevent situations of dependency.

The participation of the physical medicine and rehabilitation specialty is added to the initiative.

Who is frail?

The frail elderly person experiences a decrease in physiological reserves and a high vulnerability to diseases and aggressive processes (hospitalizations, surgeries, immobility), presenting, therefore, a higher risk of adverse health effects, loss of function, and dependence. This vulnerability translates into reduced adaptive capacity. Frailty is a good predictor of adverse health effects in the short, medium, and long term.

The importance of its detection is justified by its high prevalence (estimated to affect 10% of older people) and by the fact that it is potentially reversible, preventing progression to disability.

Inactivity is a core element in frailty because of its direct effect on the cardiovascular system, musculoskeletal impairment, and metabolic system, as well as contributing to cognitive impairment and mood disturbances.

A new approach: Frailty screening

In the Dependency Prevention Campaign different strategies are used to detect frailty, such as performance tests (to assess mobility and gait) and specific questionnaires. The implementation of a new assessment protocol allows the detection of possible physical risks, mobility risks, or situations where pain is present, which can be addressed more comprehensively and efficiently from a rehabilitation perspective.

According to the studies carried out by the ATAM Clinical Team, it has been observed that most cases that have been treated, some risk factor is evident. The most frequent are cardiovascular risks, followed by the risk of suffering cognitive impairment; without forgetting the factors that have to do with motor and functional functioning, especially those that are a consequence of a sedentary lifestyle. For this reason, since last year, the specialty of neuropsychology has been incorporated into the campaign, and recently the new figure of the rehabilitation doctor.

Within this physical and functional area, the rehabilitation doctor assesses in detail various aspects of each person’s life to provide a series of summary guidelines to improve the user’s quality of life in terms of personal autonomy, overall functionality, and state of well-being in the absence of pain, while promoting healthy habits and the prevention of future problems.

What are the objectives of this service from the area of rehabilitation?

The objectives of the campaign are, among others:

From the rehabilitation area, the consultations mainly orient toward three fundamental areas: mobility, activities of daily living, and pain.

In some cases, this is in person, and in others through a videoconference interview from which we obtain a functional assessment of mobility, self-care, activities of daily living, and domestic life, as well as an evaluation of the participant’s possible pain situations.

How is this new phase of the campaign developed?

In the reception process through ATAM’s family counsellors, initial information and data are collected, and screening is carried out to determine whether the applicant should be assessed from one, two, or the three areas included in the programme (family doctor, neuropsychology, and rehabilitation).

The rehabilitation protocol is based on several standardized questionnaires that are easy to apply, which the Clinical Team has adapted to make them very simple to complete regardless of the medium used for the assessment, whether in person or by videoconference.

If a risk situation is detected, possible solutions are proposed, which usually consist of modifying certain daily habits. In many cases, to help avoid errors preventive actions such as targeted physical exercise, postural correction, or strategies are proposed. Advice is also given to people with difficulty walking, especially outside the home. In other cases, our advice is directed towards a more specific medical assessment, for example, in the case of occasional urine leakage in some people. That should be complemented with appropriate management of pain in case it is present, as it is one of the main limiting factors when it comes to moving and functioning in daily life.

This prevention campaign also brings another value: it provides us with reference data for each participant. Many of these data, which now, may not seem relevant, can be compared with the results of their future assessments, and in this way, we will be able to analyze their physical and functional evolution, so that we can act when important changes appear.

How can I access this service?

The campaign aims at members, spouses of members, and parents of members over their 60, and who have not yet developed a disability or who do not need help to carry out the most basic activities of daily living.

To participate, you need to call or go to your local ATAM Member Services office and get in touch with your Family Advisor. If you don’t know who you should contact, you can call 91 799 13 07 or 91 799 13 09 and they will refer you to the appropriate person.

The prevention campaign is a key service of the ATAM Clinical Team.

The Association is constantly evolving to continue providing more and more value through a holistic vision focused on the complexity of each case.

The new Book of Regulatory Aids will be available from 1 July 2018. In this new edition, ATAM reflects the experience of more than 45 years of supporting its beneficiaries and responding most properly to the needs arising from disability or dependency.

For families, facing a situation of disability or dependency is often a significant financial burden. ATAM supports its beneficiaries by responding to the needs arising from disability or dependency, whatever their nature, age, or geographical location, based on the principles of solidarity, equity, and transparency under the criteria set out in the Book of Regulatory Aids.

ATAM has updated the Book of Regulatory Aid, one of the most comprehensive catalogs of financial aid for all situations of disability and dependency. This new edition will come into force on 1 July 2018. The aids granted follow the principles of solidarity, equity, and transparency. They are complementary and subsidiary to the benefits and assistance offered by the different social protection systems.

In this new edition, the benefits are structured according to their nature and characteristics. Each aid specifies the group to which it applies and the conditions and requirements for access.

The aids are grouped in the following chapters: 1) Education 2) Employment 3) Social Inclusion and Environment 4) Promotion of Personal Autonomy: Maintenance in the Family Environment 5) Residential Care 6) Therapeutic Support 7) Support Products 8) Legal Protection 9) Extraordinary Aids. The book includes new concepts of assistance that can be adapted to the emerging needs in our society, such as neuropsychological rehabilitation, cognitive stimulation, as well as treatment for eating disorders and severe addictions, among others.

New developments in the case of home help

The benefits of home help, included in Chapter 4, deserve special mention as a new system for assessing needs has been established to make the assessment criteria as objective as possible. The new proposal is based on the Scale of Assessment of Dependency established in Law 39/2006.

Chapter 4 also includes aid for Respite Care and the Reconciliation of Family and Work Life. This aid, together with one-off support, constitutes a new block known as the “Family Support Service” which is endowed with its entity. In this case, and although the aid is aimed at the beneficiary, family needs concerning disability and dependency are particularly addressed.

This new edition of the Book of Regulatory Aids reflects the experience of more than 45 years of ATAM, a mutual support association committed to offering the most appropriate responses to situations related to disability and dependency.

You can download the new ATAM Book of Regulatory Aids by accessing the private members’ area at The link to the private members’ area can be found at at the top of the header, next to the ATAM logo.

Please, in case of any questions, contact your ATAM family counselor. Meet them by calling the Member Helpline 900 50 26 50.